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If the problem lies outside of the house, between the house and the sewer main, a service man will open the line temporarily, and advise the City of the blockage. The City will then TV the line to verify the location of the blockage, and will either cable the line with a heavy duty cabling system, or excavate and replace the damaged or blocked pipe section. We will not excavate until we have the underground utility lines located. This normally takes 2 or 3 days. In most cases, you will have use of the sewer line during this wait. The repair is done at no charge to you. The City is not responsible for replacing any landscaping disturbed during the repair process. We will fill the excavation with compacted topsoil and sow grass seed. We will return in a few months if the dirt has settled, and you call to report the settling. This call should be made to Jim Nahmensen at 963-8643. If the blockage is determined to be in the sewer main (operated by MSD), they will be notified and will clear the pipe of any blockage, again at no charge to you.